There is no more rigorous or accurate benchmarking resource for provider compensation planning. Our surveys offer market-specific data composed of compensation, production, and benefits information ...
The industry’s only compensation survey dedicated to understanding the unique data needs of the pediatric market.
Our survey provides an in-depth review of pediatric subspecialty market trends, ...
There is no more rigorous or accurate benchmarking resource for academic provider compensation planning.Our faculty survey offers market-specific compensation, production, and benefits information ...
ECG PARTNERED WITH an approximately 715-bed health system with two acute care hospitals. The system offers a broad range of healthcare services and supports a variety of community
CATHOLIC HEALTH (CHS) provides care to the Western New York region, which has a patient population of nearly 2.8 million.
As more health systems recognize the need to create a more substantial
ambulatory surgery capability, executives should explore ASC joint ventures with employed surgeons.
Our guest on episode 40 of Healthcare Upside Down is Zak Holdsworth, CEO of Hint Health.
All ECG Team Members
To me, working in healthcare is a way to use my skills altruistically. I hope that my financial, analytical, and operational skills can positively affect the lives and experiences of the many patients who walk through the doors of our clients’ facilities. I’ve always admired the selflessness of physicians, nurses, and front-line staff who devote their lives to healing patients. To me, the best way to serve these patients is to serve the providers, making their jobs easier, clearer, and more efficient.
Steve’s ability to blend a granular understanding of data with a big-picture mentality helps his clients gain a comprehensive understanding of their challenges and make informed decisions that result in successful outcomes. Steve has an established track record of increasing operating efficiency and improving patient access, and his clients value his solutions for generating revenue and improving cost savings. His experience in patient access, ambulatory operations, patient engagement and satisfaction, contact centers, and financial outcomes positions him to address a wide variety of challenges facing physician groups, hospitals, and health systems today.
At ECG, Steve’s projects have focused on ambulatory operations improvement. Steve has led multiple health systems to reinvent their approach to access, scheduling, and referral manage-ment, and standardizing this approach across the health system. Steve has been part of launching and optimizing multiple large, multi-disciplinary contact centers with services across the spectrum of patient care. His work also includes planning a nursing contact center for a rural health system with nearly 1,000 providers and creating an operational and financial model for a telehealth program with over 23 offerings across seven service lines. In his work, Steve has shown proficiency in using financial and operating modeling to develop unique solutions for complex problems. He has also led Lean-based design events to optimize work flows, served as project manager for clients’ training and implementation teams, and facilitated strategic retreats for physicians and administrators.
Health systems are experiencing high volumes of inbound communications in the wake of COVID-19.
How can a physician access leader help improve patient access, implement new initiatives, and achiev
Contact center success means meeting performance goals without using excess staff. Unfortunately, th
Health systems that are seeking to transform themselves to
deliver truly consumer-focused care mus
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Healthcare organizations can take actionable steps toward easing the unique obstacles pediatric pati
While the importance of patient access is generally recognized, a problem that healthcare leaders fa
Today’s patients expect providers to offer online appointment tools, but rushing into an implementat
ECG's Steve McMillen talks leadership and patient access on this MGMA Insights podcast.
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The children’s healthcare landscape faces unique challenges and feels the impact of regulatory, mark
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