Navigating the Impact to Healthcare Business Operations in a Post-Pandemic State: Leveraging AI to Improve Performance and Protect the Bottom Line

Join Alpha Health and ECG Management Consultants for an exploratory discussion about key learnings from the COVID-19 pandemic’s impact on revenue cycle operations.

The COVID-19 pandemic has highlighted the gaps and challenges that have persisted in revenue cycle management for years. It has created a burning platform for leaders to evolve their operations to be nimbler and more responsive to business needs.

A sound business continuity plan is critical to a health system’s operational and financial sustainability and will enable organizations to get back to ‘business as usual’ following a disruptive event more quickly and completely.

As leaders set out to update operational plans it is important to understand the benefits new tools and technologies offer. Now is the time to expect more from your solution providers. Learn how modern machine learning approaches and a people-centered approach to automation in revenue cycle operations can increase productivity, efficiency and cost savings.

Objectives:
The purpose of this session is to discuss the rationale, benefit, and reality of how AI can support revenue cycle operations and ensure business continuity.

Discussion:

1. Discussing how COVID-19 has impacted the revenue cycle landscape and created urgency around cost reduction and operational continuity.

2. Explaining the potential of AI in a revenue cycle context and how it can be deployed to drive performance. And, where AI can have the most meaningful impact (e.g., follow-up, denials, etc.).

3. Exploring a case study in detail to illustrate practical solutions of AI and how it performed for one hospital as they quickly realigned their revenue cycle practices to meet the COVID-19 challenge.

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